Genshin IMPACT Xiao Figure Statue, SGS Studio

1. About the Shipping Fee

Product prices listed do not include shipping fees. Final shipping fees are calculated based on ​​package dimensions​​ and ​​actual weight​​ of your ordered items.

Since orders are processed before inventory arrives at our warehouse, exact shipping costs cannot be automatically calculated online. To receive a ​​preliminary shipping estimate​​, please:

1. ​​Contact us​​ with your product of interest
2. Provide your destination country/region
3. We will generate a dimensional/weight-based estimate

​​2. Order Process

🔖 Pre-Order Journey​​

1️⃣ ​​Reserve with Deposit​​
→ Secure your statue reservation with an upfront payment

2️⃣ ​​Production Updates​​ (You will receive 2 emails)
▸ Email 1: ​​Production Started​​ (Deposit locked, can't be refund since then)
› Production time: 3–6 months
› Monitor production progress online or contact us

▸ Email 2: ​​Completion Notice​​ and Payment Request
› Remaining payment + shipping fee invoice
› You need to complete the payment within 30 calendar days

3️⃣ ​​Global Dispatch​​
→ Ships within 7 business days after your payment

​​🛒 In-Stock Purchase Process​​

1️⃣ ​​Stock Verification​​
→ Confirm availability via live chat or email us.

2️⃣ ​​Instant Purchase​​
→ Pay 100% product price

3️⃣ ​​Shipping Fee Notice​​
→ Receive shipping fee invoice in 1–7 workdays

4️⃣ ​​Freight Settlement​​
→ You need to complete shipping payment within 30 calendar days

5️⃣ ​​Rapid Dispatch​​
→ Ships in 3–7 workdays after shipping fee payment