FREQUENTLY ASKED QUESTIONS
Yes. We make sure our figures look just like the photos you see. The colors, details, and overall look are all carefully matched. If you think the figure you get doesn't look like the pictures, our customer service team can help you return or exchange it easily.
Yes. Our figures are high quality and worth the money. Many customers are happy with how detailed and well-made the figures are, especially for the price. We work hard to give you good quality figures at prices that aren't too high. You'll get a lot for what you pay.
We want you to be happy with what you buy. If you're not happy with your figure, you can return it within 30 days. We'll give you all your money back or let you pick something else. We think our figures are good, and we want you to feel good about buying from us.
We ship orders fast. It usually takes 5-20 work days for your order to arrive, depending on where you live. We'll send you a tracking number so you can check where your package is.
We have two types of products, one with free shipping and one with undetermined shipping costs. For products with undetermined shipping costs, generally speaking, they weigh more than 2KG and need to be shipped by SAL or sea freight. Given the large fluctuations in SAL and sea freight rates, we need to wait until the product arrives at the transport company before we can give you an accurate shipping quote. We will arrange shipment after you complete the shipping payment. This is a common practice in the field of anime statues. We promise not to make a profit on shipping costs.